The Willows is regulated by the Care Quality Commission (CQC). On 11th February 2016 We had our first inspection under CQC's new rating system.
The new inspection system asks five key questions and gives a rating to each question followed by an overall rating for the service. (Please see the key below for detasils on the ratings)
Is the service safe? Good
The service was safe. There were sufficient numbers of suitably recruited staff to keep people safe. People were kept safe as staff and management knew what to do if they suspected abuse. Actions were taken to reduce risks to people whilst encouraging their independence. Medication was stored and managed safely.
Is the service effective? Good
The service was effective. The provider worked within the principles of the MCA to ensure that people were supported to consent and make decisions with their representatives. Staff were supported and trained to be effective in their role. People's nutritional needs were met. When people required support to maintain their health they received it in a timely manner.
Is the service caring? Good
The service was caring. People were treated with dignity and respect. People were as involved as they were able to be in their care, treatment and support.
Relatives and friends were able to visit freely. People's privacy was respected.
Is the service responsive? Good
The service was responsive. Care was personalised and delivered in accordance with people's preferences. People were offered opportunities to engage in hobbies and activities of their choice. The environment offered stimulation to people who used the service and supported them to orientate to time and place. The complaints procedure was accessible to people and their relatives.
Is the service well-led? Good
The service was well led. There was a registered manager in post who was liked by people, their relatives and staff. Systems were in place to monitor the quality of the service and action was taken to make any required improvements.
Overall rating for this service Good
The Willows Care Home
90 Uttoxeter Road
The Willows is regulated by CQC.
Please click below to see the results of our last inspection.
If you have any queries or wish to make an appointment, please contact us: